Columns


Digital Oman
By Sangeetha Sridhar

Musings from America
By Naazish Yar Khan


 

 

 

 

 

 

 

 

 

Trading on Soft Lines
By Saleh Al Shaibany

 

Away from home

WHAT are the odds of someone calling your name five thousand kilometres away from home? I have travelled extensively but it never happened to me until last summer. My wife and I were strolling in a town in the heart of Switzerland when I turned my head to see a man beckoning at me.

Our homes in Seeb are just a 100 metres apart but we have not seen each other for more than a year. Yet, in a foreign country, I just ‘bumped’ into him in the most casual way. We talked for less than a minute and promised each other to meet once we were both back home, but I had my doubt if we would do it.

I was happy to see him but you travel to see new faces, learn a different culture and eat local food. My neighbour and I shortly walked away from each other but I noticed that people from the same countries, though strangers, hang around in the same places. What is the point? It is like taking a little bit of your background with you and slamming the door for new and exciting experience.

When Spain won the European Championship, they got together in a square and celebrated. That I can understand. It was for a patriotic reason. It also gave the opportunity of other nationalities to join them so they could share their joy. A kilometre away, we saw a small crowd of Gulf nationals sitting outside a roadside café smoking sheesha.

For me, travelling is to detach myself from all the usual familiarities. You leave your anxieties behind and not take it with you. Though most of the times it is impossible to put up a barrier between your routine and adventure, it is worth a try. And why not? Taking a holiday is expensive these days with spiralling costs.

Besides, you may not live long to have another chance to treat yourself. I am not sure what you have to talk when you meet your compatriots abroad. All I can say that it removes the thrill away from your holiday. The time you hang around in the roadside cafés takes you away from the real magic of travelling.

Minutes after I walked away from my friend, I saw something I would never see in the Gulf. A group of swans were ‘walking the water’ of the river in a single line. Half an hour later, a frail old woman, who could not be a day less than a hundred years and dressed smartly in a scarlet dress, tights, red lipsticks was dozing off on a chair. She was completely oblivious to the bustle and commotion of the city. I bet, I told my wife, if she had outlived the rockets of the Second World War, the noise of the trams and cars would be a lullaby to her tired bones.

The spectacular and not so spectacular were everywhere, depending on what the tourists are excited about. Men, who would rather be women, sporting wigs and mini-skirts, were happily dancing outside the train station for no particular reason.

Not far away from them, a dog, thinking it was a cat, was scratching a streetlight, much to the annoyance of its owner but to the amusement of onlookers. By the time I go back, I would at least leave behind many of my worries, far away from home, before I meet fresh challenges. Thanks to a foreign land and the time I spent away from my country to replenish my system.

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Hello Oman
By Aruna Shaji

 

Those Wide Open Eyes

WHEN people set fire to public property which has become the pop-in-pill of the day they release a lot of toxic gas into the very air they breathe. The air which has already been polluted through mistakes of the past. What goes missing here, hind thought or the forethought? The greatest mistake, however, is that we forget the pairs of wide open eyes of little ones who study the mad acts of the adult world.

A father was holding a remote control in his hand while carrying on a heated argument with his son about plans for the son's higher studies, where both father and son differed dramatically at many points. Suddenly, the father slammed the poor electronic device down smashing it into a hundred pieces.

When people throw things down to break them into a thousand pieces in a fit of rage do they or do they not think of the trouble one has to face while cleaning up the mess? A serious question indeed. When such unwelcome actions are copied on screen in many movies how do we appreciate it? — as the director's authentic representation of life? Ok, so what credit does a child give the director? Over the course of many such scenes, the child subsequently learns another funny side of the adult world that may beckon him later!

The man who broke the remote control was a potato couch for whom going up to the television set to change channels was as tedious and irritating as climbing up a dozen flights of stairs. Yet, he did resort to it the following days until a new one arrived with an unnecessary bill! Then why on earth do people not manage their outbursts at least for their own sake? In their fit of anger they do not give a thought to those poor souls who have to clean up somebody's anger that scatters clumsily around. That is because when anger rears its head etiquette and decorum pick up their skirts and make for a run!

School results have come out in the sub-continent. I am saddened, not by the incredible number of flying colours, but by the number of suicides that followed as well. What is it that frightens these little angels who have so many other innocent qualities that adults have to learn from? A boy who secured a 90 per cent plus also chose the extreme tragic end.

What were his or his parents' expectations? A one hundred per cent? Was he too fast or were others' expectations fast. Some say he didn't have the financial facilities to steer him ahead. Maybe God had better plans for him! Needless to say that if we are not successful in saving our young ones from foolishly giving in to their emotions we haven't gained anything in terms of being role models.

Sometimes we don't understand why people stop loving themselves and rely greater on others' opinions on their self. Why do they give their precious selves up to others? The very next day I heard the news of a poor physically challenged person who was bitten in the face by a mad dog as people stood helplessly watching, fearing to go near the ferocious dog. He couldn't fend for himself as his entire structure was out of sync. Aren't we like the mad dog when we give in to the raging bull within us? We forget that we are blessed with every conceivable faculty to fend for ourselves against unconstructive emotions.

Tolerance is not a strained effort as many see it. If we strain to tolerate anger the persona of anger still remains with only a change of place. When tolerance is taken up with a pinch of strain, instead of heading for the other person it comes head on to yourself or simply burns the act itself giving no room for the light of peace that follows real tolerance. The "tolerator" ends up hating himself.

An easy way is, the moment we prepare ourselves to cool the fuming dragon, we have to believe that we are the owner of a particularly enlightened nature. We have to credit our merits and love ourselves. As we count our blessings we could also count some of the lovely forgiving angles in our nature that we are capable of. With that, we slowly fall in love with ourselves and that is the beginning of true life!

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Reflections
By Dr Rajan Philips

 

International Day of Persons with Disabilities

Tomorrow, December 3, is a day meant to increase awareness and understanding of the problems of a section of humanity who constitute the biggest minority of the world population. Yes, it is the International Day of Persons with Disabilities. The annual observance instituted by the United Nations since 1992, also aims to mobilise support for practical action at all levels. Dignity and justice for all persons are established universal principles. They form the foundations of freedom, wellbeing and peace in the world. These principles, along with equality and non-discrimination, form the basic tenets of the Universal Declaration of Human Rights, 60th anniversary of which is round the corner.

The Declaration clearly reaffirms that persons with disabilities too have the right to full and equal enjoyment of their human rights. Yet, some of the basic facts about the disabled make depressing reading. They form about 10 per cent of the world’s population, or 650 million people. This figure is increasing. Sadly, the majority of them are denied basic rights in civil, cultural, economic, political, and social life. They continue to face barriers to their active participation in society. Comparative studies on disability legislation shows that only around 45 countries have anti-discrimination and other disability-specific laws. Not that legislation per se ensures elimination of unfair treatment of persons with disabilities.

Eighty per cent of such people live in developing countries. 80 to 90 per cent of those in the working age are unemployed. They are also routinely denied the rights to education and health. The global literacy rate for adults with disabilities is as low as 3 per cent, and for women with disabilities it is a paltry one per cent. Ninety per cent of children with disabilities in developing countries do not attend school. While a percentage of the cases of disability may be congenital, it is the natural and man-made and often avoidable causes that inflict misery on a good proportion of the people. These causes range from wars and the consequences of wars and other forms of violence and destruction, poverty, epidemics, natural disasters like floods and earthquake and pollution.

In the case of women there is another debilitating factor. Approximately 20 million acquire disabilities as a result of complications during pregnancy or childbirth that can be attributed to denial or non-availability of the primary healthcare. If we contemplate objectively, we would realise that disability is stoked by social conditions and not inbuilt in the persons. For example, a person confined to a wheelchair after a severe road accident may find it difficult to be gainfully employed not because of his circumstances but because there are barriers such as inaccessible vehicles or staircases in the workplace. More often, denial of opportunities and negative attitudes are the main factors that deprive persons with disabilities of suitable jobs.

This in turn forces many such persons to depend on begging, charity and state welfare for their livelihood, rather than living and working with dignity. Society cannot absolve itself of its apathy in creating such a sad state of affairs. It is in such a context that the annual celebration of the International Day of Persons with Disabilities and its follow up during the year, gain significance. Each year a specific theme is chosen. The theme for 2008 is: “Convention on the Rights of Persons with Disabilities: Dignity and justice for all of us”.

Some of the themes highlighted in the past were:
q 2007: “Decent Work for Persons with Disabilities’
q 2006: “E-Accessibility”
q 2004: “Nothing about Us without Us”
q 2002: “Independent Living and Sustainable Livelihoods”

Observance of the Day provides opportunities for participation by governmental, non-governmental and the private sector to focus upon catalytic and innovative measures to improve the conditions of persons with disabilities and take practical steps to implement international norms and standards. Public discussions and information campaigns are organised in support of the Day. An effort is also made to recognise and honour the contributions by persons with disabilities to the societies.

The incredible achievements of iconic personalities like Louis Braille, Helen Keller, and Wilma Rudolph are truly inspirational. The feats of athletes at the Paralympics held soon after the Olympic Games testify to the inner strength and resilience of the disabled and their indomitable determination to surmount all kinds of hurdles, if only they are given reasonably equal opportunities. On this Day, those of us fortunate enough to live without such challenges should renew our resolve to give the persons with disabilities a fair chance. This is the least we can do to ensure dignity and justice to all humankind.

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On The Lighter side
By Nizar al Musalmy

 

Ageing Remedy

EARLY morning last weekend, I woke up planning to go to the beach for some jogging. It had been quite sometime since I had enjoyed the fresh breeze coming from the ocean and I was badly missing it. However, as I was preparing to go, the mother of Junior smelt a rat and wanted to know where exactly I was going. I told her I have decided to go to the beach for some jogging to keep fit, trim and young.

I have now realised that no matter how advanced the technology is, researchers will never come up with an anti-ageing drug. I am not taking any chances. I am now taking control of my own future. I am now going to work all my way to keep my body in shape, my nutrition monitored and my stress under control. This, I hope, will lead me to stay young for long time. I want to increase the span between childhood and maturity — the time when one feels young.

I have sensed the ageing process trying to penetrate into my body and it concerns me very much. It is high time I start ironing out those veins inside me before it starts showing from the outside. Wrinkles have not shown up as yet but the last time I went to play soccer, I found myself creaky and sore after the game.

The other day when I tried on my favourite trousers it had suddenly became too tight. One day I am young; the next day I am not sure. The problems that lead to ageing are cumulative, and the sooner you start correcting them, the better off you are in the long run. Ageing is inevitable and there is no way to stop the clock. But one can stop the gradual decline in good health and good looks.

Lack of rest is another concern. Every morning the father of Junior, a man deprived of much sleep, stumbles to his desk, dragging himself through the day fired up with a can of energy drink and caffeine mixed with sugar. In the long run this makes one feel old. It creates fatigue and makes one physically slow and mentally dull. When I was young enough to be called a boy, I used to think that a person was old at the age of forty but that could not be the case. Like they say “age is nothing but a number” meaning that if you don’t mind, it doesn’t matter.

Youthfulness is like smoke. Once it is out it can’t return. But ageing is all up in your mind. It is a way of thinking. Think young and work towards it and don’t sit around waiting for someone to discover the spray which will make you a youth again!

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Between Us Only!
By Majid Said al Suleimany

 

Lack of financial support!

This is based on my own personal experiences and exposures on the subject, and there is no more telling and better way to do this than in this way to say it all. When I wrote my first book Between Us Only in 2005 based on my weekly column, I went first to my own bank to ask for support in publishing this book. I was told that the finances for such ventures for that year had already been exhausted, but they would review my case in the future should I decide to write another book. They looked very sincere and apologetic to me — and being a trusting person believed them that what they were telling me was the truth — and nothing else.

However, it still left me with a dilemma as who would support and sponsor me? So I wrote to all the stake holders in English and Arabic, and in some places had sent both variations — just in case. I enclosed also a list of articles and what was going to come in my book — and to no avail. There were no takers, despite all the cries of supporting innovation, entrepreneurship and human resources development in the country. Someone suggested to me that I should translate my book into Arabic, or write in Arabic instead — and perhaps there would be takers this time? I am not good in writing at all in Arabic, and I did not want to take responsibility of what was translated wrongly or emphasised in translation, so that option was out for me.

I then wrote to funds outside the country that were purported to support and help Arabic writers, authors and artists — but there were no takers either. There was no response and complete silence. I guess that is one way of saying no in society with complete silence or suspense. That too I would not know. Someone suggested to me to try other countries outside GCC, but that too did not work out.

I was contemplating giving up, when I said let me try once again in follow-up letters to Omani establishments’ CEOs and Presidents. Finally one CEO President of an oil company agreed to support and financially sponsor me — but I had to put the company logo and indebtedness note — which I saw no issue in so doing. The book finally came out, and all due to this great personality — who incidentally was also a fan and reader of my articles in my column. What transpired next in marketing the book is another issue, and will not bore you with the sordid details. Bottom line the book sold more in UAE than it did in Oman, here with giving out complimentary gift copies as one option to try to market the book.

Two months or so I went to the same bank before, and told them of my three books, I am now in need of publishing and sponsoring. I had already spent a big portion of my own funds on the books, balance to pay is as comparably less. The two books are sequels to my first book (titled Short Takes and The Sequel) and another was a Management (Human Resources) Book titled Psychology of Arab Management Thinking. You will find all the details of the three books in my website www.alsuleimany.com .

After a lot of follow-ups, I got an e-mail response which said just the following — and the same message and theme again. After a lot of deliberations, we regret to inform you that the bank will not be able to sponsor your books — but wishing you all the very best — the usual blah and crap denial material. I even had reminded the bank on their first promise to me, and if they could even support me with an overdraft facility for 7 to 8 months till I sold some of my books (incidentally this time I went for the International Publishing and to be put in Amazon.com and other International Literary Centres and Websites). This too was refused.

Admittedly you cannot force someone to support and or sponsor you — if they do not wish to do so. Pertinent and valid point. But this all just leaves a bad taste in the mouth — seeing the functions and events the bank supports in the country. I have so far put restraining orders on what I want to write in my blog and website, because I still believe in meaningful dialogue, discussions — and Live and Let Live — and in being moderate, flexible, and tolerant and give and take scenarios. I also do believe you can never hide the truth under the carpet, or pretend nothing is going on — where a lot is going on underneath and burning like a cinder slow burning fire, to erupt out at most unexpected and inopportune time when red lines, borders and saturation points have been crossed.

I also believe this — some people are very good in covering themselves in finding formal reasons to say NO, though they are very biased, subjective, opinionated and judgemental — and full of hidden agendas, innuendos and vendettas. I think the expression said goes here too — you can fool some people some of the time, you can fool some people most of the times; but you simply cannot fool all the people all the time. This you can never achieve. Trying it will only expose you for what you really are, and what are your real intentions and hidden agendas per se!

Two weeks ago I had buried my neighbour and I realised the futility, foibles, meanness, wickedness and evilness of human beings to each other — as if we will live for ever in this world and not die one day — and that people will only remember you for the good and nice things you have done to others — and that too if you are lucky.

Till next week I leave you with this thought. Take Care! safe and enjoyable Eid Greetings.

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Life and living
By Ali Saffar Al Baluchi

 

You can’t solve all your problems

PROBLEM solving can be a skill that some are born with. Unfortunately, many people have trouble handling problems that come up whether serious issues or daily conflicts. Here are a few tricks to thinking your way through everyday problems and issues. Make sure you understand the problem completely. Get as much information as you can in order to make an informed decision about the problem. If the problem doesn't require a decision it's important you still learn as much as you can.

Talk to people in your support group such as friends, family, co-workers, other parents etc. Try to keep emotions out of it and talk facts. Try to remain as practical and fair as possible. Ask questions and get as many details as possible. Find if there is more than one person involved.

Chances are there are always hidden facts and sometimes knowing all the facts will help the problem solve itself. Don't be rushed into sorting through a problem. Think it through and don't be hasty. People will appreciate your careful thought more than a knee jerk reaction. Take time. You may be rushed to make an immediate decision but it's alright to tell them to give you time to make a decision. Tell them you need to think it through.

Make a list of pros and cons. Be honest and ask for feedback on your list from loved ones and co-workers if needed. Evaluate the list. Take quiet time to ponder the facts. A crazy environment is not the most conducive place to sort through a problem. Take a break, find a quiet place free of distractions and think it through. Consider rules, business practice if it's at work, your long term objectives and really if this is a major problem or a minor hassle. Ask yourself what aspects of the problem you really have control over and can influence.

Understand what is and what isn't within your control. Try to take personal feelings out of the equation and look at the facts at hand. Prioritise your list of pros and cons. Realise when you deal with certain problems not everyone will agree. Make a decision and stick to it. Whether this is how to move forward after a difficult time, a solution to your problem, the road to take to solve a problem, or just your state of mind to deal with an issue.

Do what you think is best at the time and you shouldn't regret your position. Take care of yourself. The most important person in difficult situations is you. Make yourself a list of things that need to change. You can't make all your problems go away, but you can learn from them so that the same things don't continue to happen. Realise that there are a lot of people with far worse problems in life. Put your problems in context and you'll make it through your obstacles and know how lucky you are. Not all problems are for you to sort through.

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Digital Oman
By Sangeetha Sridhar

 

e-Government through effective communication

A TWO day workshop on ‘Capacity building for e-Government services, content and policies’, was organised by the Information Technology Authority (ITA) in partnership with UNDESA (United Nations Department of Economic and Social Affairs) recently. This week let us see how this workshop focused on strengthening both internal and external communications using technology in the implementation of eGovernment.

Induction into technology
The workshop aimed to achieve e-Government vision through co-operation among public sector entities and support each other in the process of transformation and delivery of electronic services. The workshop sessions were conducted by (United Nations Public Administration Network) UNPAN professionals and they worked with groups of IT professionals from various public sector organisations.

e-Government directives
e-Government by definition involves transformation of internal processes to serve the public more efficiently and effectively and involve user into this process. It is apt to quote the following excerpt from His Majesty’s speech recently to expedite the process of delivering e-services to the public.

“... We have always emphasised the importance of learning and knowledge and we have always been open to the adoption of new developments in this field. Information technology and communications have now become the main elements that move forward the development process in this third millennium; therefore, we have accorded our attention to finding a national strategy to develop the skills and abilities of citizens in this domain with the aim of further developing e-Government services.

We are closely following the important steps that we have made in this regard. We call upon all government institutions to speedily enhance their performance, and to facilitate their services, by applying digital technology in order to usher the Sultanate into the constantly evolving spheres for applying knowledge...”

Oman’s position
In orchestrating the workshop sessions, Richard Kerby, e-Government Adviser at the UNDESA said, “Oman is placed in the upper 50 per cent of the UN e-Government readiness survey and has scaled faster in the last 2 years to reach 84th position in e-Government readiness index.

The country lead by the strong vision of His Majesty Sultan Qaboos and spearheaded by the ITA aspires to move forward as an integrated community towards the transformation of its e-Government services. He stressed on the importance of gaining commitment from different government entities in this co-operative and collaborative endeavour”.

He was also assisted by Waimin Kwok, Knowledge Management Adviser who highlighted his session on how to manage the Knowledge Management environment, where knowledge can be created, discovered, captured, shared, distilled, validated, transferred, adopted, adapted and applied.

Strengthening communications
According to Richard Kerby, communication is vital to exchange both knowledge and experiences. He discussed several tools like e-mail, Intranet and Internet as technology tools for strengthening the communication network among civil employees.

He suggested that every government entity must facilitate exchange of e-mails between its staffs through the Intranet. Even from the Internet perspective he considered that the e-mail is one of a website’s most powerful tools for strengthening customer service and increasing user confidence and trust in both the site and the organisation. Confirmation messages and transactional e-mails can complete the user experience. They do this by reaching out to citizens in ways that are otherwise impossible for websites, which must sit and await the user’s approach.

E-mails increase reputation
In using transactional e-mails Kerby warned to avoid being mistaken for spam. When government organisations treat e-mails only as ‘Push’ mechanism to send information or instructions then the receiver may not feel part of the process. He suggested that every government employee responding by way of e-mail to another civil employee or public must consider himself/herself as a customer service ambassador. This refines the service-oriented culture and creates the positive image of a service-oriented culture within the organisation which is also visible outside.

E-mail should enhance an organisation’s reputation for customer service and increase users’ confidence in their dealings with the organisation. In addition to telephone call and call centres, he suggested that if several incoming e-mails request common information, then this could be provided in a ‘Frequently asked’ section of the Intranet/Internet. This also may be the way forward if it is not possible to manage replying to loads of e-mails from the public. Even auto-e-mail responders can help this situation where based on the subject like or key words; a standard message can be used for automatic replies.

E-mail messages should be short and be written in a simple language. Additional relevant documents and online links can be embedded into the e-mail, rather than copying the contents into the e-mail and expanding its size several times.

Consulting civil servants
Through the workshop it came to light that civil staffs from different organisations had similar issues to address and some of the staffs were pioneers in adopting technology to solve these problems. So common network of e-Government staff facilitated through technologies like extranet could enable them to exchange the concerns and share knowledge for common problems.

e-Consultation is a means for getting the buy-in from Civil Servants as well as the public for adoption of electronic information and related transactional services. Every e-Government system development must involve usability testing with its potential users who could be a public servant or even a common resident. For this use of surveys online has been found effective. Kerby discussed the contents of an Intranet portal which will be discussed in the next episode of Digital Oman. To be continued next week

The author is a technology evangelist working as Consultant at the Information Technology Authority of Oman and can be contacted at sendsangita@gmail.com

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Musings from America
By Naazish Yar Khan

 

Will there ever be Peace?

“MY twins, who were 15, were kidnapped but thanks to God, the kidnapper released them when he spotted a police checkpoint on their way. A week later, my husband was kidnapped and we fled for my children’s safety. My husband has yet to be found..,” recalls Asif, a mother of five children and once a pharmacist in Iraq. An interpreter translates for her.

“In 2004, we began receiving letters threatening us with death and physical harm if we didn’t leave. Then my gold store was destroyed and it was impossible to work or feel safe. I gathered whatever was left from my store and fled to Syria. There, none of the Iraqis were allowed to work. There was no job. We were dying a slow death,” says Taleb, an Iraqi Christian, also via a translator.

“My mother gave birth to my little brother under a tree, with the sound of bombs and machine guns blasting, and through it all my brothers and sisters who were small children were crying for her attention,” shudders Wheaton resident Bisharo Amir, 17. Originally from Somalia, she arrived here from Kenya three years ago.

These are the stories of our neighbours in Chicago and the suburbs of Aurora, Glen Ellyn, Wheaton, Carol Stream and more recently Glendale Heights. They maybe from different parts of the war-torn world — Sudan, Somalia, Kenya, Burundi, Ethiopia, Eritrea, Iraq and Myanmar — but they all have one thing in common.

They are all refugees, and have escaped war and imminent violent death. While Syria and Jordan accepted 1.5 million and 750,000 Iraqis respectively, the US accepted a few hundred from 2003-2007. In 2008, the limit on Iraqi refugees was increased to 12,000, making them amongst the most recent arrivals to the US. Resettlement agencies continue to advocate raising that number.

“There are 5.1 million displaced Iraqis inside and outside Iraq, not to mention all those who were murdered,” says Noah Miller who works with US-based Middle East Cultural and Charitable Society, as director of the project’s Direct Aid Initiative (www.directaidiraq.org), and with its news and analysis website Electronic Iraq (http://www.electroniciraq.net/). “To put it in perspective, twice the entire population of Chicago, or one in five Iraqis, have been displaced,” he says. “The war makes it to the newspapers, but like poverty, displacement is noticed only by those who experience it.”

Instances where refugee resettlement has been most successful, he elaborates, is where there has been involvement from the local community, churches, mosques and individual volunteers. “All the resettlement agencies have ways in which the local community can be involved. One person can’t solve the whole crisis but you can impact the situation of one family at least,” says Noah. Volunteers, though, should be prepared to be patient and involved for a long time if they want to make a difference.

Suzanne Elger, of Glen Ellyn, would agree. Parents and school staff at Lincoln Elementary spearheaded the creation of a programme called Community Outreach four years ago, to meet the needs of its refugee and needy children. A list of volunteers provide everything from breakfast snacks to school supplies, backpacks, socks and underwear on an as-needed basis.

Within a year, the initiative had been rolled out to the other three elementary schools in that district, each school rotating their role as “brother’s-keepers” for two months of the academic year. Elger, this year, chairs Community Outreach at Lincoln Elementary. “My son Joey even brags about it. He takes pride in the fact that we help out,” laughs Elger.

In their early days here, African refugees settled in Glen Ellyn would walk to school at dawn in the biting cold, wearing slippers, their mothers clad in thin, traditional, cotton clothing. Helping them assimilate and adjust meant that social workers at Lincoln Elementary visited their homes and even drew pictures of clocks to show the children when it was time to come to school.

In contrast, the Iraqi refugees are primarily well-educated with Masters and PhDs and have urban, middle class backgrounds. Until they master English, and have their credentials evaluated, they are restricted to jobs that the resettlement agencies are primarily aware of — jobs for unskilled workers, often paying minimum wage.

Local parents here are known to carpool the refugee children to park district programming and school events and really get to know them. “When Joey was in third grade he had an African refugee child, AbdiKhadir, who was his friend and came home on play dates. Joey was really, really upset when AbdiKhadir moved out-of-state,” she says.

Marilyn Duszynski, is also of Glen Ellyn, and volunteers nine hours a day, on average, with either the refugee children or their parents. “They looked at a man on stilts, ate cotton candy and were so excited to have their own plate of food,” says Marilyn Duszynski, 56, of a summer outing she took the refugee children on.

“I listen to their wishes, dreams, fears, what’s going on in their lives and I know I have the best time of all.” But, she says, she also insists on personal responsibility. “In the beginning it’s all about feeling these are poor souls and you want to help them. I came to see they were relying on people too much and that wasn’t good for them.”

Her years of volunteering with the refugees, have put her in a position to advise the resettlement agencies on a thing or two. “I’d prefer if the organisations that bring them to these communities, prepare the communities before time. Not just suddenly drop them off,” says Duszynski.

Faith groups, too, have risen to the call. Over the past two years, Faith Lutheran Church in Glen Ellyn has became the venue for an inter-faith ESL programme, with both Muslim and Christian tutors for their Muslim and Christian refugee students. Helping Hands Inc of Love Christian Clearing House in Wheaton created English Conversation groups in the refugee women’s homes.

The Islamic Foundation Mosque in Villa Park created a group called Refugee Assistance Programmes while this past September, in the Islamic holy month of Ramadhan, 50 Muslim girls between the ages of eight and 12 who are members of the ‘Girls Club’ and their mothers at the Islamic Centre of Naperville, took on a project to bring 50 laundry baskets of food and personal care products to Myanmarese and Iraqi families.

“I think for our children in particular, who are growing up with so much comfort, this was intriguing at the very least....seeing very basic items being put together in the form of gifts,” says one of the organisers who asked not to be named. “Even though we realise there are people in need in our communities, personal contact with them brings their reality, and all its contrasts with our lives, into focus.”

Islamic Circle of North America (ICNA Relief) helped them distribute the baskets as far as Chicago. “After the first two or three homes, it was hard to fight tears as we realised that we needed to do so much more,” she says. This Thanksgiving St Petronille’s Church in Glen Ellyn will be giving Thanksgiving and Christmas baskets to ten refugee families. Like area mosques, St Petronille Church and St Paul Lutheran in Wheaton have also helped with rent assistance, driving lessons and car donations.

Several Chicago schools with ethnically diverse populations enlist the help of Changing Worlds (www.changingworlds.org), a Chicago non-profit, that reaches 10,000 children each year. “Students have the opportunity to hear their stories, to write and create art that narrates their histories, their experiences coming to America and living here. For some refugees it’s very painful to talk about their lives and we don’t force them. For others it’s very helpful. They want to tell their stories and they have an opportunity,” says Kay Berkson, Changing Worlds’ Founder.

“One of our exhibits is a collection of stories and photos of people who are immigrants now living in Chicago and many of these are refugees. For refugees, it’s an opportunity to see stories like their own. For others, it helps provide a better understanding of who a refugee is and conveys that all our voices are important,” adds Berkson.

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