Columns


Digital Oman
By Sangeetha Sridhar

Musings from America
By Naazish Yar Khan


 

 

 

 

 

 

 

 

 

Trading on Soft Lines
By Saleh Al Shaibany

 

Dark Secrets

IN one of my usual evening walks, I saw something glittering on top of a heap of rubbish under a flood of lights from a passing car. I guess it was a curiosity more than anything else that made me stop. I bent over to have a closer look competing with a couple of cats who were helping themselves to a meal of leftovers. I would normally not be seen rummaging a rubbish dump. I guess it was the idea of a mysterious gem lying in the middle of the muck that got the better of my good sense.

I kicked the old cans, greasy plastic bags and all the nasty rejects of houses in the neighbourhood but the ‘gem’ was no where to be found. I gave up after a couple of minutes and continued with my walk not realising that my trainers were covered with dirt. Looking back, why on earth would I want to look through waste in the dark? The action surprised me. It was also uncharacteristic of me.

However, looking deeper at my background, as a kid I used to dream of accidentally kicking the biggest diamond in the world while walking on the beach. It was not the money but the idea of making headlines that inspired the dream. I guess my early reading of books like King Solomon’s Mines had something to do with it.

Perhaps subconsciously, I might have been attracted by people who make their living from searching the bins. Perhaps the search of the unknown from unlikely places might be behind it. It might not be that ridiculous. The stolen world cup, made of solid gold, was after all found buried under a tree in 1966 after it was dumped there under mysterious circumstances.

Sometimes, under all the refinement we put on the front, we really have some ridiculous habits that we rather not talk about. While I might have an urge or two to go into rubbish bins, others find the impulse to wake up in the middle of the night to raid the kitchen impossible to tame. People normally don’t talk about it and they deny it if they are ‘caught’ in the act. I think we all go through different phases as we travel through the passage of life. We sometimes try to fill the voids in our existence with some excitement.

I think searching for simplicity in a complex life makes us unhappy. When the tough gets going we are pushed to look for peace of mind in unlikely places. When the bustle of life in the city gets the better of us, we become envious of the primitive routine of a villager.

Yet, the funny thing, most villagers now want to be part of the city. That’s why, I guess, most of the city big shots have a place in the countryside. It is an escape retreat when the pressure becomes unbearable. Even a weekend drive far away from home at a spot no one is around can be therapeutic. But with financial pressure mounting, a weekend away can put a dent on our coffers.

Now, as I write this column, I find the answer to my impulse to rummage the bins. Unknown to me then, it was my escape route. It might only have been a pin that sat on top of the rubbish. Like a flash in the pan, it served its purpose when I walked away from the ‘two-minute expedition.’ Well, since I found some justifications for it, I now feel better and perhaps would stay clear of rubbish heaps in the future. Having said that, you might be inspired to examine your stupid habit and come to terms with it.

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Hello Oman
By Aruna Shaji

 

Those Wide Open Eyes

WHEN people set fire to public property which has become the pop-in-pill of the day they release a lot of toxic gas into the very air they breathe. The air which has already been polluted through mistakes of the past. What goes missing here, hind thought or the forethought? The greatest mistake, however, is that we forget the pairs of wide open eyes of little ones who study the mad acts of the adult world.

A father was holding a remote control in his hand while carrying on a heated argument with his son about plans for the son's higher studies, where both father and son differed dramatically at many points. Suddenly, the father slammed the poor electronic device down smashing it into a hundred pieces.

When people throw things down to break them into a thousand pieces in a fit of rage do they or do they not think of the trouble one has to face while cleaning up the mess? A serious question indeed. When such unwelcome actions are copied on screen in many movies how do we appreciate it? — as the director's authentic representation of life? Ok, so what credit does a child give the director? Over the course of many such scenes, the child subsequently learns another funny side of the adult world that may beckon him later!

The man who broke the remote control was a potato couch for whom going up to the television set to change channels was as tedious and irritating as climbing up a dozen flights of stairs. Yet, he did resort to it the following days until a new one arrived with an unnecessary bill! Then why on earth do people not manage their outbursts at least for their own sake? In their fit of anger they do not give a thought to those poor souls who have to clean up somebody's anger that scatters clumsily around. That is because when anger rears its head etiquette and decorum pick up their skirts and make for a run!

School results have come out in the sub-continent. I am saddened, not by the incredible number of flying colours, but by the number of suicides that followed as well. What is it that frightens these little angels who have so many other innocent qualities that adults have to learn from? A boy who secured a 90 per cent plus also chose the extreme tragic end.

What were his or his parents' expectations? A one hundred per cent? Was he too fast or were others' expectations fast. Some say he didn't have the financial facilities to steer him ahead. Maybe God had better plans for him! Needless to say that if we are not successful in saving our young ones from foolishly giving in to their emotions we haven't gained anything in terms of being role models.

Sometimes we don't understand why people stop loving themselves and rely greater on others' opinions on their self. Why do they give their precious selves up to others? The very next day I heard the news of a poor physically challenged person who was bitten in the face by a mad dog as people stood helplessly watching, fearing to go near the ferocious dog. He couldn't fend for himself as his entire structure was out of sync. Aren't we like the mad dog when we give in to the raging bull within us? We forget that we are blessed with every conceivable faculty to fend for ourselves against unconstructive emotions.

Tolerance is not a strained effort as many see it. If we strain to tolerate anger the persona of anger still remains with only a change of place. When tolerance is taken up with a pinch of strain, instead of heading for the other person it comes head on to yourself or simply burns the act itself giving no room for the light of peace that follows real tolerance. The "tolerator" ends up hating himself.

An easy way is, the moment we prepare ourselves to cool the fuming dragon, we have to believe that we are the owner of a particularly enlightened nature. We have to credit our merits and love ourselves. As we count our blessings we could also count some of the lovely forgiving angles in our nature that we are capable of. With that, we slowly fall in love with ourselves and that is the beginning of true life!

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Reflections
By Dr Rajan Philips

 

White Ribbon Day

VIOLENCE and crimes have been part and parcel of human history and evolution. Violence against women has been an inevitable component of this grim tale. However sad and unfortunate it may seem, the cycle of such violence continues unabated even as we march forward in the 21st century characterised by astounding technological advances that demonstrate the astounding capabilities of human mind. Right thinking people can never get reconciled to this sad but real paradox of the coexistence of the barbaric traits of man with his progressive brilliance.

It is in this context that the world observes today, what is popularly known as White Ribbon Day which is also designated by the UN as the International Day for the Elimination of Violence against Women (IDEVAW).  White Ribbon Day was created by a handful of Canadian men in 1991 on the second anniversary of one man’s massacre of fourteen women in Montreal on December 6, 1989: The objective was to urge men to speak out and act against violence women face.

Much earlier, beginning in 1981 women’s activists had marked November 25 as a day against violence. The date coincided with the brutal assassination in 1961of the three Mirabal sisters, who were dissident political activists in the Dominican Republic.

In December 1999, at their 54th Session, the UN General Assembly adopted a resolution declaring November 25 as the IDEVAW. This was done in recognition of the magnitude of the problem and the urgent need for serious commitment by the world community to find tangible solutions. UN calls upon governments, international organisations and NGOs to organise on that day activities to raise public awareness.

Thus this day has in different ways become the focal point of human concern about the vexing and shameful issue of the violence and humiliation that women of all ages and races and classes face. The White Ribbon has become the symbol for the day. Wearing it is seen as a personal pledge never to commit, condone or remain silent about violence against women.

In the words of the UN Secretary - General Ban Ki-moon ‘Violence against women continues to persist as one of the most heinous, systematic and prevalent human rights abuses in the world. It is a threat to all women, and an obstacle to all our efforts for development, peace and gender equality in all societies.’

Former secretary-general Kofi Annan called this violence against women ‘a global scourge that knows no boundaries of geography, culture or socio-economic status and occurs in times of armed conflict and in peace, at home, in the workplace and on the streets.’

Ignominious crimes against women continue to be committed everyday. Such violence assumes variety of forms, from domestic torture and abuse, human trafficking to female infanticide, child marriages and so-called ‘honour killings’. Then there are blatant and subtle discriminations of all types.

Shockingly most of the crimes involve close relatives including spouses. Worse still, women themselves are instrumental in carrying out or abetting these crimes. Dowry deaths and conflicts between mothers- in- law and daughters-in-law provide ample illustrations of this vicious circle of violence and degradation. Unfortunately, fear and social stigma often prevent women from reporting incidents of injustice or seeking timely assistance.

We need to examine the root causes of the malady to find lasting solutions. In the distant past even the laws were generally loaded against the females. Today, of course, most nations assure them legal equality. They have enacted legislation to punish violence against women. But laws alone cannot ensure safety and security.

Breaking the cycle of poverty and woman’s total dependence — economic, emotional and social — on the male, is an essential prerequisite to true liberation. Cosmetic solutions won’t do. Empowering girls and women through education appears to be the real solution to many forms of violence against them. This coupled with a general awareness campaign and leadership programmes to reshape male attitudes could prove beneficial in the long term.

The White Ribbon Day is a symbol of hope for creating a world where women and girls can live free from the fear of repression. Wearing the white ribbon is about challenging the roots of violence by getting men involved, helping women to break the silence and effectively resist exploitation. We need to ensure that women too have every right to live with dignity without becoming victims of senseless violence! It is a noble call to come together to build a just and equitable world for all.

A few quotes:
l In violence we forget who we are. — Mary McCarthy
l Violence is the last refuge of the incompetent. — Salvor Hardin
l Justice without force is powerless; force without justice is tyrannical. — Blaise Pascal
l When will our consciences grow so tender that we will act to prevent human misery rather than avenge it?
— Eleanor Roosevelt

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On The Lighter side
By Nizar al Musalmy

 

Graduation Ceremonies

THIS week, I witnessed on TV again another group of young men and women attending a ceremony to celebrate their university degrees. Just like before, this time I also wished I was one of them. The desire to have the honour of going around like a peacock wearing academic attire came over me. My quite dream to be in a campus is still alive up till now.

But if I look at things practically and with sound reason, I don’t think I have a chance of ever getting a place in an institution of higher education in order to acquire a degree. With my age and my brains, I don’t think any chancellor would go out of his way and give me a place at any university.

Nevertheless, I have put all my hope in Junior to salvage the name of the family. While hope is alive giving in to despair is playing a coward’s part. So the best I can do now is to visualise Junior wearing those academic gowns of a graduate. I hope that I will be able to live long enough to visit his house and see a full-length photograph of him hanging on a wall in his living room wearing the scholastic hat and gown with all smiles on his face. So anybody who would visit his house will have a scene to watch whereby I will be telling them: “I would have done it myself but I left it to Junior”.

But even without a degree, the father of Junior has already worked wonders and near miracles. I have managed to live with a colonial wife who wants to control even my freedom of thought. Even after living in exploitation under the direct rule of a woman, I am still neither displaced nor exterminated. I also have enough brains to understand her language which many graduates would fail completely.

For example when she says “go ahead” most graduates would interpret that as an agreement but I know that it is actually a dare. The ability to survive the mad drivers who overtake me from all sides, tailgate me and even intimidate me to over-speed by flashing full lights, is enough to be proud of than to have a degree. I have a natural talent to deal with my landlord and his greediness which many graduates from the college of international relations would not have. If it so happened that I did not have the expertise in dealing with landlords, you would find me sleeping in streets.

I have seen many graduates from the college of engineering who call the road assistance service whenever their cars break down. The old car that I drive needs regular repairing and every time it breaks down on the road, I open the bonnet and do one or two things to make it work at least up to the garage. Acquiring loans from the bankers gets you a degree without going to the university. The ability to stand in front of a branch manager and swear that you will clear the loan in five years and then become successful in doing so is no small thing.

Don’t take degrees for granted. You might see some graduates parading up and down with their heads held high and then think that they have conquered the world. These same chaps will be joining us in the office and will start to claim that they have a right to boss the father of Junior because he has not been to the university.

Remind them that experience also comprises knowledge through involvement and exposure of knowing how to do things. A mission for Junior to attain himself a degree is intended without doubt. But life is also about discovering and taking full advantage of all the resources from financial to family relationship and service to one’s country.

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Between Us Only!
By Majid Said al Suleimany

 

Leave And Let Live!

For the whole night, I was tuned in watching the television coverage of the Mumbai bombings — and my heart cried out in pain and suffering of human foibles — and how a few misguided miscreants can cause so much harm, disaster and devastation to others. I have always admired and esteemed India — where else in the world would you find such diversity, they had a Muslim president, and now a Sikh prime minister and a Christian minister of defence — but only in Incredible India? Which brings to mind another completely different scenario. I have written on this topic so many times before. Saying it once again may be boring — but anyway here I go one more time. It is regarding my article Give Peace a Chance.

If you are feeling grieved and want to retaliate — be it at an individual level or in the form of a group — you simply cannot change the facts on the ground by use of brute force. Whatever other tactics, propagandas or campaigns that you may use, would similarly not work or change the facts on the grounds. Winning the battle does not mean winning the war. What had happened in the first Two World Wars and in many other places of the world after that can only confirm and authenticate the very same point.
The old days of using aggression are long gone. The generations that we are in now are no longer scared. They cannot be intimidated into submission. They will make a stand and fight for their rights and privileges, their infringements, interferences, insults and provocations — and the right to live as individuals, with their children and friends — free from fear and persecution — or dominance and subjugation. This is a reality of life — and the reality on the ground too.

He is no Longer with Us!

I was just getting out of my villa in Qurum Heights, and there he was standing outside his villa. He looked disturbed and perturbed — so I volunteered — What gives neighbour? Can I help in any way? He smiled gleefully — he was always smiling and cheerful. So he politely replied back — No Thank you. I am just waiting for my usual taxi to pick me — surprisingly he always turns up in time. I do not know why this time he is so late; Did you call him? I unnecessarily asked him. Yes — he politely replied — I called him. He is on his way. There has been a bad accident on the road involving several cars, and he is in this traffic jam — but he is trying his best to come. I volunteered — I can take you there, if it is okay with you. I am not going anywhere in particular, just to visit my mother’s house. No, no — he reiterated — it is okay. I will wait for him. It will not look nice if I leave now, after him trying so hard to reach me. That will not be a nice thing to do — he repeated to himself. I tried one more time, but he stood his ground.

I have always wondered why he took this expensive way to move out by this same taxi driver everyday. Even to and from work when he used to work. Honestly, I did not even know where he worked. I had always wanted to ask him — but never got the chance to do so. I do not know why — maybe because I was not really interested to find out, or perhaps he was not that forthcoming. You had to make the first move in talking to him, but once you have been passed and okayed by him, the rest would be plain sailing. Everyone has their own traits, character and personality. If all humans were the same, the world would be a very dull place.
Even in the Holy Books we are told the same things — God created different people in different places so that we all know each other, and put these characteristics, personalities and traits behind us and become one, all belonging to Adam and Eve!

This man had me wondering — Did he have a driving licence but was not using it? Or perhaps he had never wanted to drive in his life? Like the beautiful lady I know who never ever drove again, after the car that she was in ran over an old man who ran across the road. She never drove after that, even to this very day. Was he in the same boat? Don’t you find it sad, tragic and ironic that you want to ask these questions now after the good man has gone to his Maker? Where were you all these times? You never asked these questions before when you had all the time and opportunities too to ask? It is because you feel guilty that you could have been more forthcoming, probing and friendlier — but you chose not to? Like why he never got married? Was it because he too must have had bad experiences, like that professor those fiancée had just returned from studies abroad — and he said, No way, I am going to get married to you now! There are so many questions to ask now, but no way of finding the right answers — from the horse’s mouth so to speak.

This article is dedicated to late Saleh Abdallah Saleh al Farsy — who passed away on November 28, 2008 — after a brief illness in Royal Hospital.

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Life and living
By Ali Saffar Al Baluchi

 

You can’t solve all your problems

PROBLEM solving can be a skill that some are born with. Unfortunately, many people have trouble handling problems that come up whether serious issues or daily conflicts. Here are a few tricks to thinking your way through everyday problems and issues. Make sure you understand the problem completely. Get as much information as you can in order to make an informed decision about the problem. If the problem doesn't require a decision it's important you still learn as much as you can.

Talk to people in your support group such as friends, family, co-workers, other parents etc. Try to keep emotions out of it and talk facts. Try to remain as practical and fair as possible. Ask questions and get as many details as possible. Find if there is more than one person involved.

Chances are there are always hidden facts and sometimes knowing all the facts will help the problem solve itself. Don't be rushed into sorting through a problem. Think it through and don't be hasty. People will appreciate your careful thought more than a knee jerk reaction. Take time. You may be rushed to make an immediate decision but it's alright to tell them to give you time to make a decision. Tell them you need to think it through.

Make a list of pros and cons. Be honest and ask for feedback on your list from loved ones and co-workers if needed. Evaluate the list. Take quiet time to ponder the facts. A crazy environment is not the most conducive place to sort through a problem. Take a break, find a quiet place free of distractions and think it through. Consider rules, business practice if it's at work, your long term objectives and really if this is a major problem or a minor hassle. Ask yourself what aspects of the problem you really have control over and can influence.

Understand what is and what isn't within your control. Try to take personal feelings out of the equation and look at the facts at hand. Prioritise your list of pros and cons. Realise when you deal with certain problems not everyone will agree. Make a decision and stick to it. Whether this is how to move forward after a difficult time, a solution to your problem, the road to take to solve a problem, or just your state of mind to deal with an issue.

Do what you think is best at the time and you shouldn't regret your position. Take care of yourself. The most important person in difficult situations is you. Make yourself a list of things that need to change. You can't make all your problems go away, but you can learn from them so that the same things don't continue to happen. Realise that there are a lot of people with far worse problems in life. Put your problems in context and you'll make it through your obstacles and know how lucky you are. Not all problems are for you to sort through.

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Digital Oman
By Sangeetha Sridhar

 

e-Government through effective communication

A TWO day workshop on ‘Capacity building for e-Government services, content and policies’, was organised by the Information Technology Authority (ITA) in partnership with UNDESA (United Nations Department of Economic and Social Affairs) recently. This week let us see how this workshop focused on strengthening both internal and external communications using technology in the implementation of eGovernment.

Induction into technology
The workshop aimed to achieve e-Government vision through co-operation among public sector entities and support each other in the process of transformation and delivery of electronic services. The workshop sessions were conducted by (United Nations Public Administration Network) UNPAN professionals and they worked with groups of IT professionals from various public sector organisations.

e-Government directives
e-Government by definition involves transformation of internal processes to serve the public more efficiently and effectively and involve user into this process. It is apt to quote the following excerpt from His Majesty’s speech recently to expedite the process of delivering e-services to the public.

“... We have always emphasised the importance of learning and knowledge and we have always been open to the adoption of new developments in this field. Information technology and communications have now become the main elements that move forward the development process in this third millennium; therefore, we have accorded our attention to finding a national strategy to develop the skills and abilities of citizens in this domain with the aim of further developing e-Government services.

We are closely following the important steps that we have made in this regard. We call upon all government institutions to speedily enhance their performance, and to facilitate their services, by applying digital technology in order to usher the Sultanate into the constantly evolving spheres for applying knowledge...”

Oman’s position
In orchestrating the workshop sessions, Richard Kerby, e-Government Adviser at the UNDESA said, “Oman is placed in the upper 50 per cent of the UN e-Government readiness survey and has scaled faster in the last 2 years to reach 84th position in e-Government readiness index.

The country lead by the strong vision of His Majesty Sultan Qaboos and spearheaded by the ITA aspires to move forward as an integrated community towards the transformation of its e-Government services. He stressed on the importance of gaining commitment from different government entities in this co-operative and collaborative endeavour”.

He was also assisted by Waimin Kwok, Knowledge Management Adviser who highlighted his session on how to manage the Knowledge Management environment, where knowledge can be created, discovered, captured, shared, distilled, validated, transferred, adopted, adapted and applied.

Strengthening communications
According to Richard Kerby, communication is vital to exchange both knowledge and experiences. He discussed several tools like e-mail, Intranet and Internet as technology tools for strengthening the communication network among civil employees.

He suggested that every government entity must facilitate exchange of e-mails between its staffs through the Intranet. Even from the Internet perspective he considered that the e-mail is one of a website’s most powerful tools for strengthening customer service and increasing user confidence and trust in both the site and the organisation. Confirmation messages and transactional e-mails can complete the user experience. They do this by reaching out to citizens in ways that are otherwise impossible for websites, which must sit and await the user’s approach.

E-mails increase reputation
In using transactional e-mails Kerby warned to avoid being mistaken for spam. When government organisations treat e-mails only as ‘Push’ mechanism to send information or instructions then the receiver may not feel part of the process. He suggested that every government employee responding by way of e-mail to another civil employee or public must consider himself/herself as a customer service ambassador. This refines the service-oriented culture and creates the positive image of a service-oriented culture within the organisation which is also visible outside.

E-mail should enhance an organisation’s reputation for customer service and increase users’ confidence in their dealings with the organisation. In addition to telephone call and call centres, he suggested that if several incoming e-mails request common information, then this could be provided in a ‘Frequently asked’ section of the Intranet/Internet. This also may be the way forward if it is not possible to manage replying to loads of e-mails from the public. Even auto-e-mail responders can help this situation where based on the subject like or key words; a standard message can be used for automatic replies.

E-mail messages should be short and be written in a simple language. Additional relevant documents and online links can be embedded into the e-mail, rather than copying the contents into the e-mail and expanding its size several times.

Consulting civil servants
Through the workshop it came to light that civil staffs from different organisations had similar issues to address and some of the staffs were pioneers in adopting technology to solve these problems. So common network of e-Government staff facilitated through technologies like extranet could enable them to exchange the concerns and share knowledge for common problems.

e-Consultation is a means for getting the buy-in from Civil Servants as well as the public for adoption of electronic information and related transactional services. Every e-Government system development must involve usability testing with its potential users who could be a public servant or even a common resident. For this use of surveys online has been found effective. Kerby discussed the contents of an Intranet portal which will be discussed in the next episode of Digital Oman. To be continued next week

The author is a technology evangelist working as Consultant at the Information Technology Authority of Oman and can be contacted at sendsangita@gmail.com

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Musings from America
By Naazish Yar Khan

 

Will there ever be Peace?

“MY twins, who were 15, were kidnapped but thanks to God, the kidnapper released them when he spotted a police checkpoint on their way. A week later, my husband was kidnapped and we fled for my children’s safety. My husband has yet to be found..,” recalls Asif, a mother of five children and once a pharmacist in Iraq. An interpreter translates for her.

“In 2004, we began receiving letters threatening us with death and physical harm if we didn’t leave. Then my gold store was destroyed and it was impossible to work or feel safe. I gathered whatever was left from my store and fled to Syria. There, none of the Iraqis were allowed to work. There was no job. We were dying a slow death,” says Taleb, an Iraqi Christian, also via a translator.

“My mother gave birth to my little brother under a tree, with the sound of bombs and machine guns blasting, and through it all my brothers and sisters who were small children were crying for her attention,” shudders Wheaton resident Bisharo Amir, 17. Originally from Somalia, she arrived here from Kenya three years ago.

These are the stories of our neighbours in Chicago and the suburbs of Aurora, Glen Ellyn, Wheaton, Carol Stream and more recently Glendale Heights. They maybe from different parts of the war-torn world — Sudan, Somalia, Kenya, Burundi, Ethiopia, Eritrea, Iraq and Myanmar — but they all have one thing in common.

They are all refugees, and have escaped war and imminent violent death. While Syria and Jordan accepted 1.5 million and 750,000 Iraqis respectively, the US accepted a few hundred from 2003-2007. In 2008, the limit on Iraqi refugees was increased to 12,000, making them amongst the most recent arrivals to the US. Resettlement agencies continue to advocate raising that number.

“There are 5.1 million displaced Iraqis inside and outside Iraq, not to mention all those who were murdered,” says Noah Miller who works with US-based Middle East Cultural and Charitable Society, as director of the project’s Direct Aid Initiative (www.directaidiraq.org), and with its news and analysis website Electronic Iraq (http://www.electroniciraq.net/). “To put it in perspective, twice the entire population of Chicago, or one in five Iraqis, have been displaced,” he says. “The war makes it to the newspapers, but like poverty, displacement is noticed only by those who experience it.”

Instances where refugee resettlement has been most successful, he elaborates, is where there has been involvement from the local community, churches, mosques and individual volunteers. “All the resettlement agencies have ways in which the local community can be involved. One person can’t solve the whole crisis but you can impact the situation of one family at least,” says Noah. Volunteers, though, should be prepared to be patient and involved for a long time if they want to make a difference.

Suzanne Elger, of Glen Ellyn, would agree. Parents and school staff at Lincoln Elementary spearheaded the creation of a programme called Community Outreach four years ago, to meet the needs of its refugee and needy children. A list of volunteers provide everything from breakfast snacks to school supplies, backpacks, socks and underwear on an as-needed basis.

Within a year, the initiative had been rolled out to the other three elementary schools in that district, each school rotating their role as “brother’s-keepers” for two months of the academic year. Elger, this year, chairs Community Outreach at Lincoln Elementary. “My son Joey even brags about it. He takes pride in the fact that we help out,” laughs Elger.

In their early days here, African refugees settled in Glen Ellyn would walk to school at dawn in the biting cold, wearing slippers, their mothers clad in thin, traditional, cotton clothing. Helping them assimilate and adjust meant that social workers at Lincoln Elementary visited their homes and even drew pictures of clocks to show the children when it was time to come to school.

In contrast, the Iraqi refugees are primarily well-educated with Masters and PhDs and have urban, middle class backgrounds. Until they master English, and have their credentials evaluated, they are restricted to jobs that the resettlement agencies are primarily aware of — jobs for unskilled workers, often paying minimum wage.

Local parents here are known to carpool the refugee children to park district programming and school events and really get to know them. “When Joey was in third grade he had an African refugee child, AbdiKhadir, who was his friend and came home on play dates. Joey was really, really upset when AbdiKhadir moved out-of-state,” she says.

Marilyn Duszynski, is also of Glen Ellyn, and volunteers nine hours a day, on average, with either the refugee children or their parents. “They looked at a man on stilts, ate cotton candy and were so excited to have their own plate of food,” says Marilyn Duszynski, 56, of a summer outing she took the refugee children on.

“I listen to their wishes, dreams, fears, what’s going on in their lives and I know I have the best time of all.” But, she says, she also insists on personal responsibility. “In the beginning it’s all about feeling these are poor souls and you want to help them. I came to see they were relying on people too much and that wasn’t good for them.”

Her years of volunteering with the refugees, have put her in a position to advise the resettlement agencies on a thing or two. “I’d prefer if the organisations that bring them to these communities, prepare the communities before time. Not just suddenly drop them off,” says Duszynski.

Faith groups, too, have risen to the call. Over the past two years, Faith Lutheran Church in Glen Ellyn has became the venue for an inter-faith ESL programme, with both Muslim and Christian tutors for their Muslim and Christian refugee students. Helping Hands Inc of Love Christian Clearing House in Wheaton created English Conversation groups in the refugee women’s homes.

The Islamic Foundation Mosque in Villa Park created a group called Refugee Assistance Programmes while this past September, in the Islamic holy month of Ramadhan, 50 Muslim girls between the ages of eight and 12 who are members of the ‘Girls Club’ and their mothers at the Islamic Centre of Naperville, took on a project to bring 50 laundry baskets of food and personal care products to Myanmarese and Iraqi families.

“I think for our children in particular, who are growing up with so much comfort, this was intriguing at the very least....seeing very basic items being put together in the form of gifts,” says one of the organisers who asked not to be named. “Even though we realise there are people in need in our communities, personal contact with them brings their reality, and all its contrasts with our lives, into focus.”

Islamic Circle of North America (ICNA Relief) helped them distribute the baskets as far as Chicago. “After the first two or three homes, it was hard to fight tears as we realised that we needed to do so much more,” she says. This Thanksgiving St Petronille’s Church in Glen Ellyn will be giving Thanksgiving and Christmas baskets to ten refugee families. Like area mosques, St Petronille Church and St Paul Lutheran in Wheaton have also helped with rent assistance, driving lessons and car donations.

Several Chicago schools with ethnically diverse populations enlist the help of Changing Worlds (www.changingworlds.org), a Chicago non-profit, that reaches 10,000 children each year. “Students have the opportunity to hear their stories, to write and create art that narrates their histories, their experiences coming to America and living here. For some refugees it’s very painful to talk about their lives and we don’t force them. For others it’s very helpful. They want to tell their stories and they have an opportunity,” says Kay Berkson, Changing Worlds’ Founder.

“One of our exhibits is a collection of stories and photos of people who are immigrants now living in Chicago and many of these are refugees. For refugees, it’s an opportunity to see stories like their own. For others, it helps provide a better understanding of who a refugee is and conveys that all our voices are important,” adds Berkson.

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